I
bought my domain name at Network Solutions...
Network Solutions
doesn't sell domain names?
Rocky Mtn. Web sells domain names?
Rocky Mtn. Web is the same as
Network Solutions?
There
is more than one place I can go to register a domain name?
I can
transfer my Domain name from one registrar to another?
How much does it cost?
How do I transfer a domain name?
What
happens next?
How do I manage my account?
Renew Domain
Registrations
Modify Contact Information
Modify Name Server Information
Cancel this Domain Name
Unregister a Name Server
Change Account Password
List Pending Transfers
What do I enter for the contact information?
When should I renew my domain name? Will I be
notified?
Can I modify my domain name information after it's registered?
How do I find my domain name's expiration date?
Can I use anything I want for my username and password?
How do I reach Tech Support regarding
registration / transfer?
Glossary
I bought my domain name at Network Solutions...
Network Solutions does not sell domain names - they only register domain names. At one time Network Solutions was the only place you could go to register a domain name. That is no longer the case.
Network Solutions doesn't sell domain names?
No! Network Solutions only registers domain names. Once the domain name is registered, you own the right to use that domain name exclusively as long as you keep the domain name registration current by paying the annual renewal fee to an approved domain name Registrar. If the domain name is registered to you, in a sense you own the domain name... But in reality what you actually own is the license to exclusively use that domain name.
Rocky Mtn. Web sells domain names?
No! Rocky Mtn. Web, like Network Solutions, can only register domain names.
Rocky Mtn. Web is the same as Network Solutions?
No! Rocky Mtn. Web and Network Solutions are two different companies, which are in no way connected. However, they both provide the same service - registering domain names. Either one can register your right to exclusively use your domain name. Rocky Mtn. Web charges 60% less than Network Solutions to perform the same service.
There is more than one place I can go to register a domain name?
Yes! There are a number of ICANN approved domain name registrars. Any one of them can register your domain name. ICANN is the Internet Corporation for Assigned Names and Numbers, which is responsible for the management of the Internet domain name system. Rocky Mtn. Web uses ICANN approved software to register your domain name. And ICANN allows you to choose, or to transfer an already existing and registered Domain Name to any ICANN approved domain name registrar.
I can transfer my Domain name from one Registrar to another?
Yes! If you are unsatisfied with your present domain name Registrar for any reason, be it poor service, high prices, general attitude problems, or whatever, ICANN allows you to transfer your domain name (registration) to any Registrar you choose.
How much does it cost?
Rocky Mtn. Web does not charge you for transferring your domain name. We consider it a privilege to be your Registrar, and will strive to provide you with a lifetime of fast, efficient and friendly registration service. We do ask that you extend the length of your existing registration by at least 1 year during transfer process. That way you will NOT lose any time, or shorten your registration period in any way. For example: if your current domain name registration with your current registrar will expire in 3 months from now, adding 1 year in the transfer process will extend your registration period to 1 year and 3 months from now. You will never suffer an loss of time or money in transferring your domain name to Rocky Mtn. Web.
How do I transfer a domain name?
To transfer a domain name, you must complete the transfer request
form located here. The form walks you through every step of the easy
process, but if you want detailed information as to each step, below are the
complete instructions and explanations of each step.
1. Before completing the online transfer application make sure your domain name has not expired. We ask that you have at least one week left until expiration to ensure your domain will transfer. The transfer process takes 5-7 days once initiated. A transfer can only be initiated after it has been reviewed which can take 1-2 days.
2. If your domain name has expired contact your current registrar to purchase an additional year and then complete the online transfer form.
3. Begin the Domain Transfer Registration by following the online application.
It's that simple. For web novices,
presented below is an explanation / description of each step of the online
application.
Step 1- Enter Domain Name Information
Enter the domain name you are going to be transferring. If you are going to transfer more than one name, click the line above the
domain name box that says: “Click here to transfer more than one domain at a time.”
- Enter the current registrar in the next box, if known. Press Continue.
Step 2- Log In / Enter Contact Information
At the next screen you will enter your username and password. If you are a returning customer, enter your current username and
password. If not, you will need to create one.
- Please make sure that both your username and password begin with a letter and are at
least five characters long. Take a minute to write down your username and password for future reference. NOTE: Your username and
password are not activated until after the transfer is complete.
Press Continue.
- Enter your registrant information (required information has a star to the right). Press Submit. - If there is another person to be listed
as the Technical, Administrative or Billing contacts, click on that title to enter their information. If these are not changed the registrant
will be listed as all contacts.
NOTE: The ADMINISTRATIVE e-mail address you specify MUST match the administrative e-mail address at
your current registrar.
Press Continue.
Step 3- Enter Name Server Information - Choose one of the five options.
Press Continue.
Step 4-Review Transfer and Registration Agreements
- Make sure the spelling of the domain name(s) are correct. Read the Transfer and Registration Agreements. You must review both of
these documents.
- Before exiting this screen you must verify that you have read and accept the Transfer and Registration Agreements, and are the legal
registrant.
Press Continue.
Step 5- Confirm Transfer Details
- Confirm the information is correct for the domain name(s), Registrant and Name Servers (if chosen).
Press Continue.
- Verify your total order is correct and press continue, this will take you to your Shopping Cart. Again, it will show your purchases, if all is
correct...continue with check-out.
- Enter your credit card information to pay for the domain transfer(s) and services chosen. We only accept credit card payment online for
domain transfers.
What happens next?
Your administrative contact will be sent an email to authorize the transfer. The transfer will not be initiated without acceptance from the
administrative contact, which is done by a return e-mail. Once initiated, transfers take 5 days to complete. You will be notified by e-mail
when your transfer is final.
How do I manage my
account?
Select Manage Your Account. Enter your user name and password in the login fields and then click the Login button. From there, you can
manage various aspects of your account.
Renew Domain Registrations- You can view your domain name by the length of time before they expire. Then you can purchase
registration for an additional time period.
Modify Contact Information-You can update the contact details of the registrant (except for Registrant's Name and Company Name),
technical, administrative and billing contacts.
Modify Name Server Information- At anytime, you can alter the name server of your domain.
Cancel this Domain Name- You can cancel your domain name registration. This is permanent. You can reregister it later and pay the
registration fees again.
Register a Name Server- You can register your own name server. This is not a redirection service, it cannot redirect a domain name to
another web page.
Unregister a Name Server- If the Name Server no longer exists, you can unreigster it.
Change Account Password- You can update your login password at any time. You will need to know your current password and then type
and retype your new password.
List Pending Transfers- This contains a lists of all transfers still pending and the date they were requested.
When should I renew my domain
name? Will I be
notified?
We will notify your billing contact's email address when your domain name is about to expire and can then renew it from the "Manage
Your Account" option of the Domain Registration web site. You can always check the status of your domains from this option by entering
your domain login and password.
Can I modify my domain name information after it's registered?
You can modify your domain name information at any time after your domain is registered, except for the Registrant's Name and
/or Company Name. In order to make changes to these locked fields (Registrant's Name & Company Name), please mail requests with
supporting documentation to Domain Services - Attn: Adriana Jones 5320 E Dynamite Blvd Cave Creek, AZ 85331. To make any other
changes, simply log into the domain web site and select the "Manage Your Account" option.
How do I find my domain name's expiration date?
If your domain is registered with Rocky Mtn. Web
1.Click the "Manage Your Account" link
2.Login with your domain name username and password
3.Click the "Your Domain List" link
If your domain is registered with another registrar:
1.Check a whois database (e.g. http://www.betterwhois.com)
2.If your registrar is not listed, you will need to conduct a whois lookup through their site. If one is not available, you can typically find the information by attempting to register your name. The name will come up as taken and will provide you with a link to the whois lookup for that name.
I have sold my domain name.
How do I perform a Legal Change of Ownership?
You will find a link to the Change of Ownership function within the Manage Your Account Section of the Domain Website. Please follow the
online application, print the agreement and pay the $29.95 fee. The current registrant must sign the agreement and have it notarized.
The forms must then be mailed to the new registrant and signed as well. Once we receive the signed agreement and photocopies of
picture ID's, we will process the change of ownership.
Can I use anything I want for my username and
password?
The username must begin with a letter, but can be any combination of uppercase
/ lowercase letters and numbers, with a minimum of 5 characters. The password can be any combination of
uppercase/lowercase letter and numbers, with a minimum of 5 characters. If a
username has been used by a previous customer, you will be asked to select a new username.
How can I reach Technical Support regarding my domain name registration and/or transfer?
Please contact support at 480-505-8899 (24 hrs.).
Glossary
Administrative Contact
The contact responsible for any administrative issues pertaining to the account. Any administrative changes to the domain must be approved by the Administrative Contact. We will use this contact for any non-technical questions regarding the domain name!
Billing Contact
The contact responsible for all billing information relating to the domain name. This person will also receive any invoices, charges or billing questions related to the domain name.
Name Server
The computer that organizes domain names to correspond to their IP addresses.
Registrant
The contact that registers a domain name. Once the domain name is registered, the registrant can use the domain name for the period of time the domain was registered.
Renewal of Domain Name
To continue the registration of the domain name after the original expiration date.
Technical Contact
This is the contact responsible for providing technical information, such as the
nameserver. Rocky Mtn. Web will contact this person with any questions of a technical nature.
Top-Level Domain
The section of the domain name that appears after the ".", ie the ".com" in
mydomain.com.
Whois
A function that allows you to look up the contact details of a domain name.
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